Service Overview

Drive Revenue With FACE-TO-FACE ONLINE SERVICE

NVideo enables rich, personal video interactions with your customers through your website or mobile app. Online presence and services provide the convenience and immediacy that your multi-device, always-connected customers demand.With the NVideo platform, you can deliver face-to-face engagement on virtually every consumer device to make online customer experiences more personal.

Many consumer-facing organizations have moved services online for customer convenience. Retail stores provide their full inventory available online for consumers to shop and purchase. Banks provide customers with the ability to pay bills, check account balances and even apply for loans online. Insurance companies allow policyholders to file claims and check status or check policy coverage. Putting these services online has greatly improved efficiency by allowing customers to take care of routine tasks from the convenience of an Internet connected device and at times that work for their busy schedules

Key Requirements for Effective Video Contact Centers

Engage Customers Online With Video Communication

  • Support for high scale and high call volume
  • Reliable HD quality over the Internet and wireless networks
  • Affordable enough for mass adoption
  • Support for multiple personal interaction modes:
    Share screen
    Switch between multiple cameras
    Add SME or supervisor
    Support supervisor intercept





Video Contact Centers

Provide Online Video Interactions With Your Customers to Build Trust and Brand Loyalty.In this white paper, learn how you can have a video enabled web-presence up and running quickly using the VidyoWorks™ APIs and the contact center reference design. Explore what’s required to deliver customer experiences that will keep your audience coming back for more.

Video Enabled eCommerce

Many consumer-facing organizations have moved services online for customer convenience. Retail stores provide their full inventory for consumers to shop and purchase conveniently online. Vidyo personal advisor solutions enable e-commerce retailers to provide personal face-to-face customer engagements leading to increased brand loyalty.

    
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